BIN WAITE WEBSITE TERMS AND CONDITIONS OF SALE
Effective date: July 1st 2026
Trading name: Bin Waite Business location: Goulburn, New South Wales, Australia Email: hello@binwaite.com.au Website: binwaite.com.auIn these Terms and Conditions, “Bin Waite”, “we”, “us” and “our” refer to the legal business identified above.
These Terms and Conditions apply to:
By placing an order, submitting payment or accepting a written quotation, you agree to the version of these Terms and Conditions provided or published at that time.A separate written commercial agreement or accepted quotation will take priority where it expressly differs from these website terms.
Bin Waite is a purpose-built internal bin weight designed to sit at the bottom of a compatible bin.By adding mass at the lowest point of the bin, Bin Waite is intended to help lower the bin’s centre of gravity and improve stability during windy conditions.Bin Waite may help reduce:
Bin Waite improves stability but does not guarantee that a bin will never move, tip over, become damaged or spill its contents.Performance may vary depending on factors including:
Bin Waite is offered in versions designed for selected:
Different bin brands and models may have different internal floors, ribs, wheel housings, moulds and dimensions.Bin capacity alone does not establish compatibility.Customers must select the correct Bin Waite variant for their bin’s:
Each compatible brand or mould may have a separate product variant and SKU.
Before ordering, the customer must provide or confirm accurate information about the bin, including where requested:
The customer is responsible for ensuring that information supplied to Bin Waite is accurate.Where Bin Waite confirms compatibility in writing based on complete and accurate information supplied by the customer, Bin Waite will stand behind that fitment confirmation.Where the customer supplies incorrect or incomplete information, selects the wrong variant despite clear compatibility information, or installs the product in a different bin, the change-of-mind and incorrect-selection provisions of these terms may apply.Do not drill the bin or install the product if Bin Waite:
Contact Bin Waite before proceeding if there is any uncertainty.
Approximate Bin Waite product weights are:
Weights may vary slightly because of reasonable manufacturing tolerances and natural variation in the recycled material. Bin Waite is manufactured using recycled tyre combined with a durable binding system and installation hardware. Because recycled tyre is used, minor differences may occur in:
Minor cosmetic variation that does not affect fit, safety or function is not normally considered a fault.
Unless the relevant product page states otherwise, each standard Bin Waite installation kit includes:
The bin itself is not included.Drills, drill bits, hand tools and personal protective equipment are not included unless expressly stated.
Many council-issued bins remain the property of the council, waste authority, property owner, strata body or waste contractor.Before drilling or modifying a bin, the customer must confirm that:
Purchasing Bin Waite does not provide permission to drill or modify a council-owned, rented, leased, strata-owned or third-party-owned bin.The customer is responsible for obtaining any required approval before installation.
Standard Bin Waite installation requires four holes to be drilled through the base of the bin.The customer must:
Do not over-tighten the fixing hardware, as this may damage or distort the bin floor.Customers who are not confident performing the installation should use a suitably competent installer.Use safe lifting practices when handling Bin Waite. Seek assistance where necessary, particularly when handling the approximately 12.5 kg product.
Bin Waite adds permanent weight to the bin.The combined weight of:
must remain within any limits imposed by the:
Customers should not install or use Bin Waite where the council, bin owner or collection contractor prohibits bin modifications or additional weight.
Submitting an order does not guarantee acceptance.An order is accepted when:
We may contact the customer before accepting or dispatching an order to verify compatibility.We may decline or cancel an order for a reasonable cause, including:
Where Bin Waite cancels an order after payment, the customer will receive a full refund of the amount paid for the cancelled order.
All consumer prices are displayed in Australian dollars and include GST unless clearly stated otherwise.The total amount payable will be displayed before the customer completes the purchase.Where a product page states that standard shipping is included, no separate standard shipping charge will be added for an eligible delivery address.Additional delivery charges may apply to:
Any additional unavoidable charge will be disclosed before the order is accepted.The advertised total price must include GST and unavoidable charges, and claims about pricing, delivery times and product performance must be clear and accurate.
Products marked Pre-order are not available for immediate dispatch.Unless otherwise stated:
Estimated dispatch dates are not guaranteed dates. Manufacturing, material, quality-control or freight issues may affect timing.If the estimated dispatch timing materially changes, Bin Waite will notify the customer and offer:
A customer may cancel a standard pre-order at any time before dispatch and receive a full refund.Different cancellation provisions may apply to custom-branded, specially manufactured or commercial orders where those provisions are clearly stated and accepted in a separate quotation or agreement.If Bin Waite cannot supply a paid pre-order, the customer will receive a full refund.
Dispatch estimates refer to when the order leaves Bin Waite or its fulfilment location. Delivery estimates refer to the time taken by the carrier after dispatch.Customers must provide a complete and accurate delivery address.Bin Waite is not responsible for a delay caused solely by:
However, Bin Waite remains responsible for meeting its obligations under Australian Consumer Law.Where redelivery is required because the customer supplied an incorrect address or failed to collect the parcel, Bin Waite may charge the reasonable, actual redelivery cost.
Customers should inspect the shipment reasonably promptly after delivery.If an order arrives damaged, incomplete or incorrect, contact Bin Waite and provide:
Do not install a product that appears damaged, incomplete or incorrect.Prompt reporting helps us investigate the issue, but nothing in this clause imposes an unlawful time limit on rights under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.Customers may be entitled to a repair, replacement, refund, cancellation or compensation where a product:
The appropriate remedy depends on whether the issue is major or minor and on the circumstances.Any voluntary warranty offered by Bin Waite is in addition to, and does not replace, rights under Australian Consumer Law. Consumer guarantees are automatic and can continue beyond the period of a manufacturer’s voluntary warranty.
To make a claim, contact:hello@binwaite.com.auPlease provide:
The customer may be asked to stop using the product while the issue is assessed.Where the product is confirmed to be faulty or incorrectly supplied and the customer is entitled to a remedy, Bin Waite will cover or reimburse reasonable return-delivery costs as required by law.Original packaging is helpful but is not required for a valid Australian Consumer Law claim.
In addition to rights under Australian Consumer Law, Bin Waite accepts change-of-mind returns where:
The customer is responsible for change-of-mind return freight.No restocking fee will apply.A refund will be processed after the returned product has been received and inspected.Change-of-mind returns are not available for:
This clause does not restrict any rights relating to faulty, unsafe, incorrectly described or incorrectly supplied goods.
Where the customer orders the wrong brand, model or mould despite clear compatibility information, the change-of-mind return provisions apply.The customer is responsible for:
No replacement or refund is available under the change-of-mind policy after the product has been drilled, modified or installed.This does not apply where:
In those circumstances, Bin Waite will arrange an appropriate remedy and reasonable freight at its cost.
Customers should periodically check that:
Clean Bin Waite and the bin floor using water and ordinary household bin-cleaning products.Do not use harsh solvents or chemicals that may damage:
Stop using the product and contact Bin Waite if the product, fixing system or bin floor appears damaged.
Customers must not:
To the extent permitted by law, Bin Waite is not responsible for damage caused by:
This clause does not apply to the extent that the damage was caused by a product defect, Bin Waite’s negligence, a misleading representation or another breach of law.
Orders for councils, waste contractors, strata managers, property managers and other organisations may be subject to separate conditions, including:
Those conditions must be recorded in a written quotation or agreement.Nothing in a commercial quotation excludes any Australian Consumer Law rights that legally apply to the transaction.
Bin Waite takes reasonable steps to ensure that product descriptions, prices, compatibility information and images are accurate.Minor visual variation may occur because recycled material is used.Website content does not replace:
If website content conflicts with the safety instructions supplied with the product, follow the safety instructions and contact Bin Waite before proceeding.
The Bin Waite name, logo, product design, photographs, artwork, instructions, templates, website content and marketing materials are owned by Bin Waite or used under licence.They must not be copied, modified, reproduced, manufactured, sold or used commercially without written permission.
Personal information is handled in accordance with the Bin Waite Privacy Policy and applicable privacy laws.Payment information may be processed by third-party payment providers. Bin Waite does not receive or store complete card details where the payment provider handles that information directly.The Privacy Act does not cover every small business, but some small businesses remain covered depending on their activities. A clear privacy policy and appropriate handling of customer information are still prudent for an online store.
Nothing in these terms excludes, restricts or modifies:
To the extent permitted by law, Bin Waite is not liable for loss that is caused by the customer’s misuse, unauthorised modification, incorrect installation or failure to follow supplied instructions, except to the extent that Bin Waite contributed to that loss.
Customers should first contact Bin Waite at:hello@binwaite.com.auPlease include the order number and relevant details.Bin Waite will attempt to review and respond to the complaint within a reasonable timeframe.If a consumer dispute cannot be resolved directly, the customer may contact NSW Fair Trading, their state or territory consumer-protection agency, or pursue another available legal remedy.Nothing in these terms prevents a customer from contacting a regulator, tribunal or court.
Bin Waite may update these Terms and Conditions for future transactions.Changes will not retrospectively alter an order already accepted unless:
The terms applying to an order are those presented or published when the order was placed.
These Terms and Conditions are governed by the laws of New South Wales, Australia.The parties submit to the courts and tribunals having jurisdiction in New South Wales, subject to any rights the customer has to bring a matter in another jurisdiction.
Bin WaiteGoulburn, NSW, Australia Email: hello@binwaite.com.auWebsite: binwaite.com.au
Bin Waite
Goulburn, NSW 2580
Copyright © 2026 Bin Waite. All rights reserved.
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