Privacy Policy

We may collect your name, email address, phone number, billing and delivery address, order details, bin compatibility information, messages you send us and basic website usage information. We collect information directly from you when you order, enquire, contact us or use the website.

We use personal information to process and confirm orders, check compatibility, manufacture and deliver products, provide customer support, handle returns and refunds, prevent fraud, maintain business records and meet legal obligations. Marketing messages are sent only where permitted, and you can unsubscribe at any time.

Our website and store are operated through GoDaddy, payments are processed through Stripe, and business email is provided through Microsoft 365. These providers process information on our behalf to deliver their services. Bin Waite does not receive or store your complete card details when the payment provider handles them directly.

The website may use essential cookies and analytics tools to operate the store, remember preferences, understand website traffic and improve performance. You can manage cookies through the website notice and your browser settings, although disabling essential cookies may affect checkout or other features.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Service providers may process or store information in Australia, the United States or other locations where they operate. We retain information only as long as reasonably needed for orders, support, accounting, legal obligations and disputes, then delete or de-identify it where appropriate.

To request access to or correction of your personal information, or to make a privacy complaint, email hello@binwaite.com.au. We will review and respond within a reasonable time. If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.